TERMS AND CONDITIONS

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 Please read the following Terms and Conditions agreement carefully. These terms and conditions outline the rules and regulations for the use of Designs & Illustrations by Cassandra White. You, the user, customer, or prospective customer, must read the terms and conditions before proceeding to use this site. You hereby agree to be bound by the terms and conditions incorporated herein by reference. 

 

Content and images published on this site, such as images (both pictures/photos as well as artworks), graphics, text, logos, video, and written content, are the property of Designs & Illustrations by Cassandra White and are protected by the United States Copyright Laws. The entire collection of artworks and content on this website, DeIllustrator.com, is the exclusive property of Designs & Illustrations by Cassandra White, along with the copyright authorship for this compilation by Cassandra L. White.

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Privacy policy updates

We retain the right to amend this privacy policy at any time; therefore, we recommend that you review it regularly. Any alterations or clarifications will become effective immediately upon their publication on the website. In the event of substantial modifications to this policy, we commit to notifying you of the updates to ensure your awareness of the information we collect, how it is utilized, and the circumstances, if any, under which we use and/or disclose it.

 

Communication with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary, to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

 

Personal Information
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services;

• To comply with any applicable laws and regulations.
   

Designs & Illustration by Cassandra White is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

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SHIPPING
 

All items are dispatched via USPS First Class Mail as the default shipping method. It is important to note that this shipping option does not include insurance or tracking. Customers are provided with the flexibility to select from a range of shipping carriers. For orders containing multiple items, the shipping cost will be based on the item with the highest shipping cost, with an additional charge for each extra item. This practice adheres to standard procedures.

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DOMESTIC SHIPPING 

USPS First Class Mail within the US generally takes 3-5 business days, although delivery times may vary. Shipping charges include both shipping and packaging costs. Insurance is not provided by the carrier for USPS First Class Mail. Buyers can select a carrier option that includes insurance at the time of purchase.

 

Lost or Missing Packages: (Policy Update to recent scams 2024)

Please note that the USPS First Class Mail shipping option does not include insurance or tracking. 

 

*We recommend purchasing shipping that includes Tracking and Insurance.

 

If you do not receive your order within ten days from the shipped date, please contact us immediately (within 4 days after the 10-day delivery window). Once the contact is established, customers must maintain a line of communication. After 72 hours have passed with no response to our message or call, the eligibility for exchange or refund is no longer valid.

 

If your package is lost and not due to any negligence on the part of our establishment or its staff, but rather the fault of the delivery service provider, you may need to file a USPS claim or a claim with the carrier of your choice.

File a Claim with USPS: www.usps.com/help/claims.htm#

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RETURNS

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Our return policy lasts for seven days following an in-person purchase and ten days after the delivery date for online orders. Unfortunately, we cannot offer a refund or exchange after this period has lapsed. To be eligible for a return, the purchased item must be unused and in its original condition and packaging. Additionally, all original elements included in the purchase must be returned (for example, unused greeting cards must include the original envelopes). Please refer to "Lost or Missing Packages" for undelivered orders.

 

Additional non-returnable items:
Items purchased at events or booth popups
Gift cards
Downloadable software products
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable):
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

 

Late or missing refunds (if applicable):
If you haven’t received a refund within the allotted time, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve completed these steps and still have not received your refund yet, don't hesitate to contact us at CassandraW@Deillustrator.com.

 

 

SHIPPING RETURNS

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To return your product, you should mail your product to 1212 Merritt Street, Altamonte Springs, Florida US 32701

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.